Thank you for shopping at OMG Hair India, a brand of Gyanti Human Hair Enterprises. We strive to provide you with high-quality products and exceptional customer service. Please read our return policy carefully before making a purchase.
1. Return Eligibility:
We do not accept returns or offer refunds once an order is dispatched or delivered. This policy is in place to ensure the hygiene and integrity of our hair products.
2. Quality Assurance:
We take great care in selecting and inspecting our hair products to meet the highest standards of quality. Each order goes through a rigorous quality control process to ensure you receive the best possible product.
3. Incorrect or Damaged Items:
If you receive an incorrect or damaged item, please contact our customer service team within 48 hours of receiving your order. We will investigate the issue and provide an appropriate resolution, which may include a replacement or store credit.
4. Cancellation Policy:
We understand that circumstances may change, and you may need to cancel your order. However, once an order is placed and payment is processed, it cannot be canceled or refunded. Please double-check your order details before making a purchase.
5. Customer Satisfaction:
Your satisfaction is of utmost importance to us. If you have any concerns or questions about our products, please reach out to our customer service team. We are here to assist you and address any issues you may have.
The return policy is not applicable to accessories, hair care products, or any items marked as non-returnable on our website.
7. Shipping and Handling:
Shipping and handling charges are non-refundable. In the event of a return or exchange authorized by our customer service team, the customer is responsible for the return shipping costs.
8. Dispute Resolution:
In the event of any disputes arising from your purchase, we encourage you to contact our customer service team. We will make every effort to resolve the issue in a fair and timely manner.
Please note that by placing an order with OMG Hair India, you acknowledge and agree to abide by our return policy.
If you have any further questions or need assistance, please contact our customer service team at [contact details].
Thank you for choosing OMG Hair India!
Gyanti Human Hair Enterprises
E104/B Nawada Housing Complex Dk Mohan Garden Dwarka More, Uttam Nagar , New delhi - 110059